Happy New Year!

Happy New Year!

This year save your customers from tears and give them something they’d actually like to have (your attention).

I’ve been thinking a lot about everything that I’d like to achieve in 2015 ~ it’s a long list. At the very top of it there’s one sentence “Do great work”. I’d like to think most people try to do great work. We’re all looking for ways to improve what we do, and make sure that whoever we’re doing it for walks away happy. Hopefully it’s why you’re reading this, you’re looking for something that will help you to grow & improve.

I’ve found that it’s the simplest thing that makes an experience great. It’s when a team I’m working with puts me (the customer) first. They actually pay attention to my needs & interests, and aren’t just there to finish reading a script.

It’s why I was so impressed by a Chinese RFID vendor that I’ve never met before. After sending my email, I got an  email response five minutes later, followed by a phone call as soon as I replied. The speed of the response was impressive, but the phone call caught me by surprise. I was buying a single $15 product. The rep that called just wanted to make sure I’d got the right model, she asked what I was trying to achieve, pointed out the limitations of the various models and then hung-up after making sure I didn’t have any more questions.

To me that’s impressive sales dedication to (what’s probably) your lowest value prospect. I don’t think you can buy that sort of branding with any amount of ad spend.

So for me, to achieve my 2015 goal, I’ll be putting my customers first.

Best of luck for 2015,


Classic DC Heroes Christmas

Merry Christmas!

Wishing you a very Merry Christmas!

You have unique skills, expertise and experience. You’re a ninja at what you do.
Please use your powers for good!

Look around you carefully and see what you can do to make the world a better place.
I hope you’re having a great time, and hope you have a great year ahead.

Things I've Learned

Things I’ve Learned

At the start of the month I decided to start keeping notes of all the little lessons I learn whenever something happens. It’s been interesting to revisit the list and has acted as an prompt for me to more critically analyse whats going on, and how we’re performing. Some of the “things I’ve learned” seem a little obvious, but it’s surprising how often we forget them. Here’s my list for month:

  1. Most paid online “Societies” are no better than the free ones
  2. Seeing is believing – a good product demo’s go a long way
  3. Listen before speaking. Ask questions before making statements.
  4. Sitting next to someone is not the same as doing something with them. Don’t waste time.
  5. Mental peace is an important part of everyone’s daily routine.
  6. Protect your reputation, exit early when you can’t win
  7. Keep pricing simple and easy to understand, with as few variables as possibles
  8. Making your stakeholder look good, makes you look good